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Multimedia Australia Pty. Ltd. |
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FOR IMMEDIATE RELEASE
SUPPORTBASE.NET BRINGS A NEW APPROACH
TO TECHNICAL SUPPORT SERVICES
CANBERRA, ACT (01 December 2003) - Multimedia Australia Pty. Ltd. today announced plans to enable customers to link to its technical support services directly from within its software products.
Branded "SupportBase.NET", the new free service promises to provide customers of Multimedia Australia's software products with convenient on-demand access to the latest relevant product use, tips, optimisation and support information.
"We've found that customers appreciate having access to a comprehensive online database of product-related information so that they can achieve optimum use from their software," said a spokesperson from Multimedia Australia.
"SupportBase.NET allows Multimedia Australia to publish information and tips about the use of its products the moment it becomes available."
SupportBase.NET builds on the existing information available to customers through software help documentation, Multimedia Australia's Online Library, and MyCustomerBenefits.com. In addition to the support database, convenient links are also provided so that customers can contact Multimedia Australia's Technical Support online.
Alligator Snap, a new software program launched by Multimedia Australia this month is already SupportBase.NET compatible. Integration with Multimedia Australia's other software products is currently under-way, with completion expected towards the beginning of 2004.
About Multimedia Australia Pty. Ltd.
Multimedia Australia Pty. Ltd. specialises in producing computer software for use in website development. Its products are suitable for a variety of markets ranging from home and educational to business users. The company provides free technical support online and a Customer Benefits program.
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